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Dealing with Difficult & Aggressive Behaviour
Build your people's skills and confidence in managing conflict
Give people the skills they need to handle anything their job throws at them - confidently, professionally and calmly. When you're asking people to deal face to face with the public, there can be risks to them and to your organisation. The learning and skills development from this powerful pack prov... read more
Managing Conflict
20 tried and tested activities for achieving positive outcomes
Managing Conflict is a time-saving trainer's resource that gives your people the skills and techniques to address conflict, with practical strategies, tips and advice for effective application of these skills in different conflict situations. Here are 20 proven activities to help your people recogni... read more
